Returns & Exchanges
The return must be sent back within 30 days of the delivery date.
Unfortunately we are unable to offer free returns. We recommend choosing a tracked courier service and also contact us prior to this.
1. Please contact info@buybulkplus.com , indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund. Once your refund has been issued, you will receive a confirmation email.
Return Conditions
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. The following items cannot be returned or exchanged: custom products (such as special orders or personalized items),beauty, accessories, discounted items and furniture itmes. Except for the damage during transportation. So please make sure that the package is not damaged before signing for your package.
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-buybulkplus.com products .
8.We do unfortunately not offer the option to exchange a product. If you want a different color, size or product a new order has to be made on buybulkplus.com. In that case please follow the above instructions on returning a product.
Note: Shipping costs for packages sent out are non-refundable.
9.Due to transportation damages, it is required to report within three days of receiving the package and provide relevant photos of the damages or an unboxing video.
CANCELLATION:
1.ALL Orders cannot be cancelled during processing time and shipping time.
2.All funiture orders are classified as custom orders and as such you will forfeit all or part of you money if you choose to cancel your order.
Furniture-orders can take between 3 – 6 weeks to arrive in ports and could be held for longer periods for custom clearances, inclement weather, strikes and other issues that may arise which are out of our control.
By paying all of the order, the customer agrees to accept the Terms and Conditions set out on this page and other relevant T&Cs pages.
Furniture-orders cannot be cancelled without forfeiting their payment.
When the furniture-order is accepted and ordered, the customer is liable to lose any monies paid.
Furniture-orders can take between 3 – 6 weeks to arrive in ports and could be held for longer periods for custom clearances, inclement weather, strikes and other issues that may arise which are out of our control.
By paying all of the order, the customer agrees to accept the Terms and Conditions set out on this page and other relevant T&Cs pages.
Furniture-orders cannot be cancelled without forfeiting their payment.
When the furniture-order is accepted and ordered, the customer is liable to lose any monies paid.